Complaints

How to complain

Email us with a description of the problem and the outcome you would like. You do not need to complete a separate complaints form.

Our response

• Acknowledged within two working days
• A substantive written response within ten working days, or an explanation of why it will take longer and when to expect it
• We explain our findings and any steps we will take to resolve the problem. If we disagree with the complaint, we give our reasons

If that does not resolve it

You can consider the Small Claims procedure where applicable, or other court procedures. Complaints about the handling of personal data can be made directly to the Data Protection Commission.